Managed IT Services
As the world has become increasingly reliant on information technology, more organisations have started turning to Managed IT Services. The benefits of employing a managed services provider as your technology partner are becoming a more viable option for many businesses! FCA delivers an assortment of services, such as help desk support, monitoring, disaster recovery and hosting solutions, to enable organisations to focus on their core business objectives. Organisations that would like to enhance their operations and reduce their expenses may turn to FCA for continuous support and assistance. FCA offers in depth expertise that many in-house IT teams don’t have, which can help guarantee your systems run smoothly and stay up to speed.
Device & Systems Monitoring
Monitoring IT systems (including devices) are just as important as the IT systems and devices itself. Our advanced monitoring services allows for proactive response, data security and data gathering and the overall good health of a IT system. These services enable proactive- and automated fixing of problems which lead to more stable,compliant and reliable IT systems.
Network Performance Monitoring
Our network performance monitoring services enable visualising, monitoring, optimising, troubleshooting and reporting on the health and availability of your network as experienced by your users. We help you pinpoint the location of a communication problem - or sometimes prove that the network is not at fault. The services also help you identify, locate, and solve issues before they start affecting users
IT service / help desk
When a technical issue flares up with a device or piece of software, it’s the IT help service that everyone calls to. But you’ll find much more than technical experts walking you through the process of fixing your IT problems with our helpdesk service. Our IT help desk services make it easy for people to get the support they need, so that businesses can inherently be more customer-centric. It also helps agents solve issues quickly, reduces downtime, and boosts productivity.
Staffing & Management
Our staffing management consists of the processes, tactics, and strategies that are needed to identify, recruit, and retain employees for the benefit of both the organisation and staff. This includes everything from sourcing candidates, recruiting talent, onboarding new hires, and retaining employees.
Business continuity is about having a plan to deal with difficult situations, so your organisation can continue to function with as little disruption as possible. Our business continuity services keep essential functions up and running during a disaster and enable recovery with as little downtime as possible. The business continuity service plans considers various unpredictable events, such as natural disasters, fires, disease outbreaks, cyberattacks and other external threats.
Backup & Disaster Recovery
Without a data backup and disaster recovery plan, you may be unable to retrieve the data that was lost. Your ability to retrieve data greatly relies on the actions you've taken to fortify that data for retrieval and then test that the retrieval of the data produced the desired results. We offer advanced backup and disaster recovery services.
We provide services that combine multiple business communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing for cohesive and effective communication both within as well as external to the business. These services can include control, management and integration of these channels - allowing your staff to leverage modern communication technologies with ease!