Friday afternoon. Kyalami. Fifteen people from Service Delivery and Business Development — two teams that interact constantly through tickets and handovers but rarely face-to-face. Within fifteen minutes, the Highveld weather arrived. What followed was two hours of chaos: discs on roofs, discs in trees, discs somewhere near the horses. Here's the thing about pairing these two teams: what Business Development promises, Service Delivery keeps. Those handoffs work better when pe